Username and password
As a member of our university staff, you will have access to an email account and a username, which you will need for logging into Peppi, email, classroom workstations, the wireless network, and some administrative systems.
The user account is valid for the duration of the employment and an additional 14 days thereafter. After the employment ends, the user accounts will be closed, and the associated email inboxes, cloud service files (e.g., OneDrive and Google Drive), and home directories (\halla\home or \viipus\home) will be deleted. It is the user’s responsibility to save any necessary emails and files before the end of the employment.
For staff, the end date of the employment is usually known well in advance, and a notification is sent 14 days before the end of the employment.
If necessary, temporary extensions for the user account are requested by the administrative staff of your faculty/unit. The user cannot request extensions for the account or access to shared resources on their own.
A new employment contract reactivates the same user account (including passwords). However, the email inbox, cloud service files (e.g., OneDrive), or home directory (\halla\home or \viipus\home) will not be restored in this process.
Once the employment contract is made, the user account can be activated remotely either with personal online banking credentials or a mobile certificate at https://iam.luc.fi/ .
You can find information about obtaining a mobile certificate at www.mobiilivarmenne.fi -sivustolta.
After you have activated your user account, remember to enable two-factor authentication. Instructions for this are provided further down on this page.
At the University:
Log in to the computer -> Press Ctrl+Alt+Delete -> Select “Change Password” -> Enter your old password and the new password twice. Use a strong password that is long, at least 14 characters, and includes uppercase and lowercase letters, numbers, or special characters.
Outside the University:
Go to pwd.luc.fi -> Enter your username in the format LUC\yourusername on the top line and follow the rest of the instructions.
A forgotten password is primarily changed using personal online banking credentials or a mobile certificate at https://iam.luc.fi/ .
A forgotten password can also be changed by calling the IT service desk at +358 40 778 5800.
Service requests and questions should be directed to the IT service desk.
Strong Password
The password associated with the username should be chosen to be as difficult to guess as possible, but still easy for the person to remember. This way, it does not need to be written down, reducing the chance of it falling into the hands of outsiders. Examples of such strong passwords are compound words that do not mean anything but are easy to remember. A strong password should also not be guessable based on the user’s personal characteristics, such as address, date of birth, hobbies, family members, etc.
Password Requirements
Use a strong password that is long, at least 14 characters, and includes uppercase and lowercase letters, numbers, or special characters.
Multiple Passwords
The password used for university services should not be used for public internet services, such as Facebook or public email services, etc.
Two-factor authentication protects your user account and information from unauthorized access, even if you fall victim to username and password phishing.
Two-factor authentication involves, in addition to your username and password, either answering a phone call to your phone, entering a six-digit code received via SMS, or using a smartphone app, Microsoft Authenticator. Using the authenticator is the most recommended and easiest method of authentication.
This app is available for Android devices from the Google Play Store and for iOS devices from the Apple App Store.
Your phone is therefore an important part of two-factor authentication.
Instructions for using two-factor authentication can be found in the LUC IT services portal:
IT services contact information
Staff IT service desk:
Email: servicedesk (at) luc.fi
Phone: 040 778 5800
Service time:
Mon–Fri klo 8.00–16.00
Visiting point:
Yliopistonkatu 8, main lobby
Service time:
Mon–Fri klo 9.00–16.00
Students Helpdesk:
Email: helpdesk (at) ulapland.fi
Phone: 040 484 4488
Service time:
Mon–Fri klo 9.00-17.00
Visiting point:
Yliopistonkatu 8, main lobby
Service time:
Mon–Fri klo 9.00-17.00